Linda Miles is a name synonymous with dental office
processes and efficiency. If you are lucky enough to hear her speak, don’t pass
up the opportunity. This Trojan Today Classic is some advice for offices that
wanted to tackle a slightly different process for hygiene appointments.
Assisted Hygiene; top 5 concerns
Originally January 2012
Change is hard. And when it comes to assisted hygiene, concerns
prevail, making change even harder. Because A/H can benefit your practice enormously,
I offer up solutions to the five most prevalent concerns.
What will patients
think of this change to assisted hygiene?
Patients accept what the dentist and team members accept
first. In order to get patients on board with A/H, the entire team must discuss
and understand the benefits to patients, i.e. more patients can be brought back
for preventive care. They must understand the benefit to the practice as a healthier
Let me offer the following example:
Suppose you add 110-120 more hygiene patients per month
(15 per day with two chairs and a designated assistant versus 8 patients per
day solo). This (at $150 per patient average) is an increase in production of
$1050 per day, not to mention the operative found in those “floating
Over the years, Trojan’s president Ingrid Kidd Goldfarb, has
written for Trojan Today. Her insights on love, life, and business are unique.
Happy Mother’s Day
Ingrid Kidd Goldfarb
Originally in May 2014
We set aside a day this month
to honor mothers. My own mother died eighteen years ago but a day rarely goes
by I am not reminded of her. My appreciation for lessons taught and examples
set have grown through the years. I recently re-read a journal she had written.
I was touched by her honesty and vulnerability. I was inspired by her delight
in simple pleasures (a bed of pansies in the spring). But what I treasure most
is having something she took the time to write in her own hand.
My Mother’s Days now are
shared with my own daughter and grandchildren. Many people told me how much I
would love being a grandmother, and I do consider it one of life’s greatest
joys. But no one told me how much I would love watching my daughter be a
mother. The “gifts” I treasure most from all of them are the handwritten notes…
Are team conflict and egos getting in the way of your goals? Are differences and self-centeredness dividing your team and causing you headaches? Are tensions and adversity weakening your team and its performance? Leading organizations know it’s difficult to achieve the level of teamwork needed to fully excel as a business unless you first deal with the all too common destructive behaviors that fuel unresolved conflicts in the workplace.
Far too many people trade their life, and a bit of their soul, for a paycheck. They tolerate endless hours of working in environments strained with disappointing relationships, conflicts, and gossip, and try to recover on weekends or during their annual vacations. Similar frustrations hold true for office managers and dentists; far too many go home at night feeling frustrated and disappointed because of conflicts at work, the lack of synergy and progress, and the resulting loss of productivity and profits. Many dental professionals endure these tensions daily. These conflicts do not always exist at an adversarial level. You can like your co-workers while still experiencing discourtesies or unmet expectations that fester and build frustration into your relationships and work environment over time.
Things don’t have to be this way. Feeling connected and getting along is the most important ingredient on the path to functioning as a high performing team.