Trojan Blog

Trojan Today Classics: “Top 5 Concerns (and responses) to Assisted Hygiene” – By Linda Miles

Linda Miles is a name synonymous with dental office processes and efficiency. If you are lucky enough to hear her speak, don’t pass up the opportunity. This Trojan Today Classic is some advice for offices that wanted to tackle a slightly different process for hygiene appointments.

Assisted Hygiene; top 5 concerns

Linda Miles

Originally January 2012

Change is hard. And when it comes to assisted hygiene, concerns prevail, making change even harder. Because A/H can benefit your practice enormously, I offer up solutions to the five most prevalent concerns.

What will patients think of this change to assisted hygiene?

Patients accept what the dentist and team members accept first. In order to get patients on board with A/H, the entire team must discuss and understand the benefits to patients, i.e. more patients can be brought back for preventive care. They must understand the benefit to the practice as a healthier business.

Let me offer the following example:

Suppose you add 110-120 more hygiene patients per month (15 per day with two chairs and a designated assistant versus 8 patients per day solo). This (at $150 per patient average) is an increase in production of $1050 per day, not to mention the operative found in those “floating recalls.”

Read the entire article here.

Trojan Today Classics: “Happy Mother’s Day!” – By Ingrid Kidd Goldfarb

Over the years, Trojan’s president Ingrid Kidd Goldfarb, has written for Trojan Today. Her insights on love, life, and business are unique.

Happy Mother’s Day

Ingrid Kidd Goldfarb

Originally in May 2014

We set aside a day this month to honor mothers. My own mother died eighteen years ago but a day rarely goes by I am not reminded of her. My appreciation for lessons taught and examples set have grown through the years. I recently re-read a journal she had written. I was touched by her honesty and vulnerability. I was inspired by her delight in simple pleasures (a bed of pansies in the spring). But what I treasure most is having something she took the time to write in her own hand.

My Mother’s Days now are shared with my own daughter and grandchildren. Many people told me how much I would love being a grandmother, and I do consider it one of life’s greatest joys. But no one told me how much I would love watching my daughter be a mother. The “gifts” I treasure most from all of them are the handwritten notes…

Read the entire article here.

Trojan Today: “Connection Management” – By Peter Barry

Turning Conflict into Championship Team Chemistry

Are team conflict and egos getting in the way of your goals? Are differences and self-centeredness dividing your team and causing you headaches? Are tensions and adversity weakening your team and its performance? Leading organizations know it’s difficult to achieve the level of teamwork needed to fully excel as a business unless you first deal with the all too common destructive behaviors that fuel unresolved conflicts in the workplace.

Far too many people trade their life, and a bit of their soul, for a paycheck. They tolerate endless hours of working in environments strained with disappointing relationships, conflicts, and gossip, and try to recover on weekends or during their annual vacations. Similar frustrations hold true for office managers and dentists; far too many go home at night feeling frustrated and disappointed because of conflicts at work, the lack of synergy and progress, and the resulting loss of productivity and profits. Many dental professionals endure these tensions daily. These conflicts do not always exist at an adversarial level. You can like your co-workers while still experiencing discourtesies or unmet expectations that fester and build frustration into your relationships and work environment over time.

Things don’t have to be this way. Feeling connected and getting along is the most important ingredient on the path to functioning as a high performing team.

Read the entire article here.