Trojan Today Classic : “It’s How You Say What You Say” – By Lois Banta

Collections is a process all offices face. It doesn’t have to be the biggest chore there is. Lois Banta shares in this classic Trojan Today article, some tips to make the contacts you make regarding collection, better.

Collection Strategies: It’s How You Say What You Say
By Lois Banta
From November 2010

Remember the old Popeye cartoons? Remember Wimpy? He always said, “I’ll gladly pay you Tuesday for a hamburger today.” In dentistry, we have followed that same philosophy for a long time. We have given our patients permission to make payments. The number one reason they don’t pay at the time of service is we haven’t asked for the payment! You might be very surprised at our patients’ willingness to pay for their dental treatments at their appointments if we ask!

Struggling with collections makes managing accounts receivable frustrating, which creates a stressful environment. When I worked in a dental office, my least favorite task was collections. So, I developed a plan to ask for the payment when the patient was checking out. Sounds simple, right? WRONG!

Read the entire article here.