Trojan Professional Services Inc.

1. To develop synergistic support teams where the patient is the number one priority.

2. To create a stress-free environment through proven systems and organization.
3. To streamline procedures while enhancing controls.

4. To implement and refine verbal communication skills including:

a. Semantics

b. Body language

c. Role playing and time management in communications of dental concerns

d. Patient scenarios/common objectives to treatment

5. To introduce the art of scheduling the ideal day every day.

6. To implement systems to control cancellations and changes in the schedule.

7. To introduce a reactivation campaign while implementing a proven Recall (Continuing Care) System.

8. To introduce accounts receivable control through firm financial arrangements and third party financing.

9. To set the stage for treatment acceptance through role playing "The Patient Visit Choreographed."

10. To educate in the rapidly changing insurance industry in regard to:

a. Types of third-party coverage

b. Understanding ADA codes

c. Billing documentation and follow up

11. To develop tailored Job Descriptions, Performance Evaluations and Monitors.

12. To evaluate and make recommendations for thorough record documentation and use of support forms. Also,
to achieve refined clinical documentation with continuity of chart notes.

13. To strengthen your ability to analyze monthly management reports.

14. To enhance practice growth through internal marketing.